Update Regarding COVID-19
With all the uncertainty surrounding the recent Coronavirus (COVID-19) outbreak, we wanted to let customers know what we're doing and how it may affect customer orders.
Fulfilling Your Order
We have a network of printing facilities and manufacturers across the United States and have been in close communication with logistics and planning teams at each facility. Our goal is to ensure that customers aren't impacted by any issues related to COVID-19 while also focusing on the health and safety of our network's workforce.
We are taking steps to minimize risks and implementing best practices as recommended by the CDC and WHO for facility cleaning, employee protections, and limiting interactions. As you may know, each Artist Shops item is custom-printed and made to order, which requires some processing time. Due to COVID-19 related delays, safety precautions, and recent demand, orders may take 5 to 15 business days to ship and some orders may take beyond that stated processing time, up to 3-4 weeks. Getting your order to you as quickly as possible and the safety of our print and fulfillment teams are our top priorities. We know how important it is to receive your order in a timely manner, and we are continually monitoring and working to escalate delayed orders to ensure they are shipped out as soon as possible. We will forward a shipping notification as soon as your order is on its way to you.
Shipping Your Order
While any orders are being fulfilled and shipped as soon as possible, it is possible local government or delivery services are experiencing additional delays or interruptions with deliveries. We utilize DHL eCommerce for our Standard International shipping and you can find up to date details below regarding suspended countries*. If your order is impacted by these suspensions, we will notify you with information for next steps. Additionally, your local government or carrier services should have information available if this affects you. We recommending checking local resources for any details regarding possible ship delays. If your order requires any address changes, simply reply to the order confirmation email or email us at email@example.com with order information and address details. We'll be able to ensure your order arrives to you anywhere you are.
We thank you for your patience and hope you stay happy and healthy. If you have any questions regarding your Artist Shop or customer order or product related, send us a message at firstname.lastname@example.org. We're here and ready to help.
* DHL eCommerce has suspended service to the following countries (updated as of 5/5/20)
Angola (AO), Antigua and Barbuda (AG), Aruba (AW), Ascension (AS), Azerbaijan (AZ), Bahamas (BS), Bangladesh (BD), Barbados (BB), Belize (BZ), Bermuda (BM), Bolivia (BO), Botswana (BW), Brunei Darussalam (BN), Burkina Faso (BF), Burundi (BI), Cameroon (CM), Cape Verde (CV), Cayman Islands (KY), Chad (TD), Chile (CL), Colombia (CO), Cook Islands (CK), Costa Rica (CR), Curacao (CW), Dominican Republic (DO), Ecuador (EC), El Salvador (SV), Fiji (FJ), French Polynesia (PF), Gambia (GM), Ghana (GH), Grenada (GD), Guatemala (GT), Guinea-Bissau (GW), Guyana (GY), Haiti (HT), Honduras (HN), India (IN), Iran (IR), Iraq (IQ), Jamaica (JM), Kenya (KE), Laos (LA), Lebanon (LB), Lesotho (LS), Liberia (LR), Libya (LY), Madagascar (MG), Malawi (MW), Maldives (MV), Mauritania (MR), Mauritius (MU), Moldova (MD), Mongolia (MN), Morocco (MA), Namibia (NA), Nepal (NP), New Caledonia (NC), Nicaragua (NI), Nigeria (NG), Panama (PA), Papua New Guinea (PG), Paraguay (PY), Peru (PE), Philippines (PH), Republic of the Congo (CG), Saint Maarten (SX), Seychelles (SC), Sierra Leone (SL), Somalia (SO), South Africa (ZA), Sri Lanka (LK), St. Kitts and Nevis (KN), St. Lucia (LC), Sudan (SD), Suriname (SR), Taiwan (TW), Trinidad and Tobago (TT), Turkmenistan (TM), Uganda (UG), Vanuatu (VN), Venezuela (VE), Wallis and Futuna (WF), Yemen (YE), Zimbabwe (ZW)